Form1 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how form1 collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and our commitment to data security.
1. Information We Collect from Users
When you register and use the form1 platform, we collect various categories of information to ensure our services function properly and securely. This collection is necessary to provide a seamless experience, process transactions accurately and keep your account safe.
Account & Identity Information
Includes your full name, date of birth, phone number, email address and password. This information is used to create and manage your account, as well as to verify your identity when required.
Device & Browser Information
We collect technical data such as IP address, device type, operating system, browser type, screen resolution, and connection info. This helps us optimize the platform interface for various devices, including the Android and iOS smartphones used by most Malaysian users.
Local Payment Information
All transactions are conducted in Malaysian Ringgit (RM). We retain transaction records including payment method (FPX, Touch 'n Go eWallet), amount and transaction time. Sensitive details such as full bank account numbers are not stored on our servers — processing is handled through registered, secure payment gateways.
Platform Usage Data
We record user activities such as games played, bets placed, session time, page navigation, and account actions. This data helps analyze usage patterns to improve the platform overall.
2. Purpose of Data Use & Cookies
Information collected by form1 is used for the following purposes only:
- Creating, managing and securing user accounts
- Processing RM deposits and withdrawals accurately
- Verifying user identity for high-value transactions
- Detecting and preventing fraud or unauthorized access
- Sending important account and transaction notifications
- Complying with relevant Malaysian laws and regulations
- Improving platform functionality and user experience based on aggregated data
Form1 uses cookies and similar tracking technologies to enhance user experience. The cookies we use include:
- Session cookies: Maintaining login status during active sessions
- Preference cookies: Saving your language and display preferences
- Analytical cookies: Collecting anonymous usage data to improve the platform
You can block cookies through your browser settings, though this may affect certain platform features. Third-party cookies are only used for required technical services — not for advertising.
3. Data Storage, Security & Sharing
How Your Data Is Stored and Protected
All form1 user data is stored on servers protected with advanced AES encryption. Communication between your device and our servers is fully secured by SSL/TLS protocols — the same standards used by online banking institutions. Database access is granted only to authorized staff under strict authentication procedures.
Account and transaction records are kept for periods required by Malaysian law and operational needs. When no longer needed, data is securely deleted using irrecoverable erasure procedures.
Sharing with Third Parties
Form1 does not sell, rent or trade users' personal information to any third party for marketing purposes. Information is only shared in the following limited circumstances:
- Payment service providers for processing MYR transactions
- Relevant authorities when required by Malaysian law
- Technical service providers bound by strict confidentiality agreements
4. User Rights Over Personal Data
You have the right to request a copy of your personal data we hold. Requests can be made via support email and will be processed within 14 business days.
If the information we hold is inaccurate or outdated, you may request corrections via your account profile or by contacting form1 support.
You may request deletion of your personal data provided there are no outstanding legal or financial obligations. This process requires prior identity verification.
To exercise any of the above rights, submit a written request to [email protected] stating the type of request, your username and account details. We will verify your identity before processing any data-related request. For general privacy enquiries, also check FAQ page our.
5. Changes to Privacy Policy
Form1 reserves the right to update or amend this Privacy Policy at any time. Changes take effect immediately upon posting the latest version on this page with the updated date. We encourage users to review this page regularly.
If significant changes are made that directly impact how your personal data is used, we will make efforts to notify active users via account notifications or registered email. Continued use of form1 after updates indicates acceptance of the revised policy.
This policy is established in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data security.
6. Contact Us Regarding Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or form1’s data handling, we are here to help.
Support email: [email protected]
Response time: Within 3 business days
Service language: Bahasa Malaysia & English
For general inquiries, visit FAQ page which addresses most common questions about accounts, privacy and data security.
Your Data Is Safe with form1
We are committed to protecting every Malaysian user’s privacy. Register an account with confidence or log in to start enjoying a secure and transparent platform.